Refund policy
We hope you are satisfied with every Dionis purchase you make. We believe strongly in our products and their quality. Although we do not offer returns or exchanges, we will certainly address damages and shipping errors as they arise.
Purchases Made at Retail Stores
If you purchased the product from a retail store, please contact the store directly for their return policy.
Purchases Made at dionisgmskincare.com
We do not offer returns or exchanges for any dionisgmskincare.com purchase. We do not give refunds for featured specials, outlet items, discontinued items, or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly.
Damaged Items
When you receive your items, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 800-566-7627, or email info@dionisgmskincare.com. To investigate the problem, we’ll need your order number, email address, shipping address, and phone number. Please be sure to retain the shipping box, packing materials, and damaged items in case we need to provide them to the carrier as proof of damage during transit.
Shipping Errors
If we made a mistake and you received an incorrect item, please contact us immediately at 800-566-7627 or email info@dionisgmskincare.com.