Expand the sections below to find answers to our most frequently asked questions
Our company headquarters is located in Warrington, PA.
We currently do not offer factory tours.
Our company is privately owned.
Products & Ingredients
Please carefully review the ingredient list on each product prior to use, particularly because the listed ingredients on our website may change. If you experience a reaction to one of our products, you should always consult with your physician directly.
Our products contain goat milk which is not a vegan ingredient. Please carefully review the ingredient list on each product prior to use, particularly because the listed ingredients on our website may change.
Please carefully review the ingredient list on each product prior to use, particularly because the listed ingredients on our website may change. If you have a known allergy to gluten, you should always consult with your physician if you have questions regarding whether it is safe for you to use a particular product.
We recommend that products be used within 24 months after opening and it's best to store products out of extreme temperatures and direct sunlight, if possible.
All of our products are formulated with grade A whole goat milk, containing no added supplements. Please carefully review the ingredient list on each product prior to use. We only list "100% natural" on the label when all of the product's ingredients are natural.
Each individual product page on this website offers a list of ingredients; however, we recommend reviewing the ingredient list directly on a product's label, particularly because the listed ingredients on our website for a product may change.
Our fragrances are composed of proprietary blends of essential oils and extracts. We only list "100% natural" on the label when all of the product's ingredients are natural.
Dionis lip balm flavors are considered GRAS, an acronym for the phrase "Generally Recognized As Safe" which means you can put them on your lips.
Some of our products do contain alcohol. Please refer to the ingredient list on our product labels. Alcohols serve a variety of functions within our formulas, including as a stabilizer, surfactant, preservative and/or opacifier (a substance which makes the formula opaque).
If you still have questions about our products or our ingredients, please contact us at firstname.lastname@example.org or call 800.566.7627. Our Customer Service team is available Monday-Friday from 9-5pm Eastern.
At Dionis, we specialize in creating custom fragrances our customers love. For descriptions of our fragrances, please view the document here. Please note that many of our fragrance offerings are seasonal and availability is determined by stock and other factors.
Shopping on Our Website
Dionis can only accept orders online. Shopping on our site is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to third-party vendors.
We accept the following forms of payment in our online store: Visa, MasterCard, American Express, Discover, and PayPal.
All orders over $35 automatically receive free shipping. Orders below $35 are charged a flat rate of $15 per order. At this time, we do not offer expedited shipping options.
All subscription orders receive free shipping on the subscription part of the order only. Free shipping will also be automatically applied to future fulfilments of that subscription.
Occasionally, we offer online promotional codes to our email subscribers. These offers are redeemable for orders placed on our retail site, dionisgmskincare.com, and cannot be used on other websites or in retail stores. Sometimes codes have specific terms associated with them, making them not valid for all users or on all orders. Please note, promo codes cannot be combined.
We invite you to join our email list by using the form found at the bottom of our website.
After you have added all items to your shopping cart, you may enter a promotional code during checkout. The promotional code box is located on the "Shipping" page of checkout and the code should be typed in the "Discount code" section. You must press "Apply" in order to apply to code to your order.
Orders will usually be shipped within 24-48 hours from time of receipt, except if placed Friday after 12pm Eastern through end of day Saturday. FedEx Ground is our standard method of shipping.
Once your order has shipped, you will receive an email with a tracking link. Please be aware this link may take some time to become active in FedEx's system.
You will normally receive your order within 5-8 business days, though there are certain times of the year, especially during November and December, where there may be slight delays. Please review the FedEx.com website for further information on any delays they may be experiencing. Dionis is not responsible for any FedEx shipping delays.
At this time, we are unable to send gift messages with orders nor are we able to hide pricing on our packing slips. We apologize for any inconvenience.
Once you have submitted an order, it cannot be cancelled or changed, as we begin processing orders as soon as they are received.
Please click “Forgot My Password” on the login page and an email will be sent to you to reset your password. You can access the login page by clicking on the person icon at the top right of our website.
We do not send free samples or mail coupons at this time.
If you'd like to purchase your favorite products locally in the US, you can find many stores in your area that carry our products using our Store Locator. Selections vary, so please call ahead to the store to make certain it carries the products you're interested in purchasing.
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