FAQs
Expand the sections below to find answers to our most frequently asked questions
Our Company
Our company headquarters is located in Newtown, PA.
We currently do not offer factory tours.
We do not have any physical retail stores of our own at this time. Please visit one of our retail store partners found on the Store Locator page. Dionis sells directly to consumers on our website, dionisgmskincare.com.
Our company is privately owned.
Please email us at info@dionisgmskincare.com to submit your request for consideration.
Products & Ingredients
Please carefully review the ingredient list on each product prior to use, particularly because the listed ingredients on our website may change. If you experience a reaction to one of our products, you should always consult with your physician directly.
Our products contain goat milk which is not a vegan ingredient. Please carefully review the ingredient list on each product prior to use, particularly because the listed ingredients on our website may change.
Please carefully review the ingredient list on each product prior to use, particularly because the listed ingredients on our website may change. If you have a known allergy to gluten, you should always consult with your physician if you have questions regarding whether it is safe for you to use a particular product.
We recommend that products be used within 24 months after opening or as otherwise indicated on their packaging. It's best to store products out of extreme temperatures and direct sunlight, if possible.
Dionis does not test its products on animals nor do we ask others to do so on our behalf. We are Leaping Bunny certified as well as recognized by Ulta as part of their Conscious Beauty program for being a cruelty-free brand.
All of our products are formulated with grade A whole goat milk, containing no added supplements. Please carefully review the ingredient list on each product prior to use. We only list "100% natural" on the label when all of the product's ingredients are natural.
Each individual product page on this website offers a list of ingredients; however, we recommend reviewing the ingredient list directly on a product's label, particularly because the listed ingredients on our website for a product may change.
Our fragrances are composed of proprietary blends of essential oils and extracts. We only list "100% natural" on the label when all of the product's ingredients are natural.
Dionis lip balm flavors are considered GRAS, an acronym for the phrase "Generally Recognized As Safe" which means you can put them on your lips.
Some of our products do contain alcohol. Please refer to the ingredient list on our product labels. Alcohols serve a variety of functions within our formulas, including as a stabilizer, surfactant, preservative and/or opacifier (a substance which makes the formula opaque).
If you still have questions about our products or our ingredients, please contact us at info@dionisgmskincare.com or call 800.566.7627. Our Customer Service team is available Monday-Friday from 9-5pm Eastern.
At Dionis, we specialize in creating custom fragrances our customers love. For descriptions of our fragrances, please see the Fragrance Notes tab on each product listing. Please note that many of our fragrance offerings are seasonal and availability is determined by stock and other factors.
Shopping on Our Website
Dionis can only accept orders online. Shopping on our site is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to third-party vendors.
We accept the following forms of payment in our online store: Visa, MasterCard, American Express, and Discover.
All orders over $50 automatically receive free shipping. Orders below $50 are charged a flat rate of $9.99 per order. At this time, we do not offer expedited shipping options.
All subscription orders receive free shipping, on the subscription part of the order only. Free shipping will also be automatically applied to future fulfilments of that subscription.
We are sorry, but products purchased on dionisgmskincare.com can only be billed and shipped to destinations within the United States.
Occasionally, we offer online promotional codes to our email subscribers. These offers are redeemable for orders placed on our retail site, dionisgmskincare.com, and cannot be used on other websites or in retail stores. Sometimes codes have specific terms associated with them, making them not valid for all users or on all orders. Please note, promo codes cannot be combined.
We invite you to join our email list by using the form found at the bottom of our website.
After you have added all items to your shopping cart, you may enter a promotional code during checkout. The promotional code box is located on the "Shipping" page of checkout and the code should be typed in the "Discount code" section. You must press "Apply" in order to apply to code to your order.
Shopped with us before but having trouble logging in? Accounts are not automatically created at checkout. Please create an account on our website in order to access past orders and to manage your subscriptions. Create your account now.
Orders will usually be shipped within 24-48 hours from time of receipt, except if placed Friday after 12pm Eastern through end of day Saturday. FedEx Ground is our standard method of shipping.
Once your order has shipped, you will receive an email with a tracking link. Please be aware this link may take some time to become active in FedEx's system.
You will normally receive your order within 5-8 business days, though there are certain times of the year, especially during November and December, where there may be slight delays. Please review the FedEx.com website for further information on any delays they may be experiencing. Dionis is not responsible for any FedEx shipping delays.
At this time, we are unable to send gift messages with orders nor are we able to hide pricing on our packing slips. We apologize for any inconvenience.
Once you have submitted an order, it cannot be cancelled or changed, as we begin processing orders as soon as they are received.
Please click “Forgot My Password” on the login page and an email will be sent to you to reset your password. You can access the login page by clicking on the person icon at the top right of our website.
We do not send free samples or mail coupons at this time.
If you'd like to purchase your favorite Dionis products locally in the US, find stores in your area using our Store Locator. Selections vary, so please call ahead to the store to make certain it carries the products you're interested in purchasing.
We do not offer returns or exchanges. Please read our Return & Exchange Policy for more details.
Please contact us at info@dionisgmskincare.com or call 800.566.7627. Our Customer Service team is available Monday-Friday from 9-5pm Eastern.
General Subscription Questions
We offer 30- and 90- day subscriptions on most of our products, excluding gift sets and bundles. In addition, our Goat Milk Beauty Box is a subscription box that features over $75 worth of Dionis products for just $50 every season. Boxes ship seasonally, in March, June, September, and December.
No. One of the perks of subscribing to our products is free shipping! Valid on both product subscriptions and our Goat Milk Beauty Box, your order will ship free each time its sent to you. Please note: If you are combining subscription products with non-subscription products, you will still be responsible for the shipping cost for the non-subscription products if the total does not meet the standard free shipping minimum.
If you have already created an account on our new website, you can access your subscription by logging in. Click on “Manage Subscription” to view all active and inactive subscriptions associated with the email address you used to log in. If you don’t yet have an account, please create one using the email address used to place your order. Once your account has been created, you can log in.
Yes. Please log in at dionisgmskincare.com and access your subscription by clicking “Manage Subscription”. To skip an order or to choose a new delivery date (available only on 30- and 90-day product subscriptions), click on the “Mange Upcoming Orders” dropdown, selecting the “Skip shipment” option for the delivery dates you wish to skip. If you would like to cancel your subscription instead, click on the “Cancel subscription” dropdown, and then click the red “Cancel Subscription” button. You may choose to re-activate your account at a later time.
If your credit card has expired or you simply wish to update your card on file, you can do so within the “My Subscriptions” part of your account. Click on the “Payment information” dropdown and then the “Change
payment information” button. You will then be sent an email to walk you through the steps of changing your credit card on file. Please check your spam/junk folders if you cannot locate the email.
You can change your shipping address from within the “My Subscriptions” section of your account. Within the “Address and shipping information” dropdown, click “Edit” and enter your updated address. Then click “Save Changes”.
No. Discounts, sales, and special offers are not valid on subscriptions. Additionally, promo codes cannot be applied to any subscription order.
Goat Milk Beauty Box Subscription
Our Beauty Box features a curated selection of products, featuring best-sellers, seasonal favorites, and products that are newly launched. Each box features over $75 worth of Dionis products.
Unfortunately, not. If there’s something in your box that isn’t your favorite, we encourage you to gift it to someone who may enjoy it more!
Boxes will ship from Warrington, PA within the last week of March, June, September, and December.
Not at this time. Our Beauty Box was designed to deliver you the best of our goat milk skincare year-round. If for some reason you decide to pause or cancel your subscription, you may do so on our website or by contacting our Customer Service Team.
You certainly can! Please be sure to enter the recipient’s name and shipping address at checkout. Keep in mind that all future management of the subscription will be under the email address of the customer who originally placed the order.
Subscribe now to be first to know about new arrivals & special offers.
Plus, receive a code in your inbox to save 10%
on your first Dionis order!