Our headquarters is located in Newtown, PA on our goat farm.
We currently do not offer factory tours.
The Dionis farm is private, not open to the public except for special events.
We do not have any physical retail stores of our own. Visit our Store Locator for retail partners.
Our company is privately owned.
Please email us at info@dionisgmskincare.com to submit your request.
We offer online promotions and coupons via email. Join the herd here.
If you experience a reaction, consult your physician and review the product's ingredients carefully.
Our products contain goat milk, which is not a vegan ingredient.
Please review each label. If you have a known allergy, consult your physician. "Gluten free" is labeled if 100%.
We recommend ~24 months after opening or as indicated. Store away from extreme temperatures.
No. Dionis is recognized by Ulta's Conscious Beauty program as cruelty-free.
We use grade A whole goat milk (no added supplements). "100% natural" only if all ingredients are natural.
Each product page lists ingredients, but check the label for the most current info.
Our fragrances are proprietary blends of essential oils/extracts. "100% natural" if all ingredients are natural.
Dionis lip balm flavors are GRAS (Generally Recognized As Safe).
Some formulas contain alcohol as a stabilizer, surfactant, or preservative.
We specialize in custom fragrances. Unsure which fits you? Try our "Find your fragrance" guide.
Dionis can only accept orders online. Our site is safe & secure.
Orders typically ship within 24-48 hours (M-F). You'll receive an email with tracking.
Once placed, we begin processing. If the shipping label is printed, we cannot modify it.
Yes! There is a gift message field at checkout.
We accept Visa, MasterCard, American Express, and Discover.
During checkout on the Shipping step, there's a "Discount code" box. Press "Apply."
Accounts aren't created automatically. Please create an account to view past orders or subscriptions.
Click "Forgot My Password" on the login page to receive a reset link via email.
Orders $50+ ship free. Orders below $50 are $9.99. No expedited shipping currently.
We only ship within the US when purchased on dionisgmskincare.com.
We do not offer returns or exchanges. See our Refund Policy for details.
We offer 30- and 90-day subscriptions on most products (excluding gift sets/bundles). The Goat Milk Beauty Box ships seasonally.
No. Subscriptions ship free. If you mix non-subscription items under $50, you pay shipping on those only.
If you made an account with the same email, log in and choose "Manage Subscription." Otherwise, create an account first.
Yes. Log in, click "Manage Subscription," then skip shipments or cancel anytime.
Under "My Subscriptions," expand "Payment information" → "Change payment information." Check your email link.
In "My Subscriptions," expand "Address and shipping info," then click "Edit" to update your address.
No. Discounts, sales, and promo codes do not apply to subscriptions.
Our Beauty Box features best-sellers, seasonal favorites, and new products—over $75 in value.
Unfortunately, no. Each box is curated for the season.
They ship from Warrington, PA in the last week of March, June, September, and December.
Your first order is charged at sign-up. Future boxes are billed ~14-30 days before shipping.
Not at this time. You can cancel after receiving your box if you wish.
Yes—enter the recipient's shipping address at checkout. The subscription remains under your email.
Log into your account to update payment or shipping address, skip shipments, or cancel.
Join our Herd Rewards to earn 10 points per $1 spent on eligible purchases. Past purchases do not apply.
Log in and click the pink "Rewards" icon on the right side of your screen.
Log into your account, click the "Rewards" icon, then "Redeem points." Apply at checkout.
Points expire if you make no purchases or redemptions for 365 days.
Points for refunded items are removed from your account.
If you used a reward on an order that was refunded, your balance can go negative.
Rewards cannot be returned for cash or points.
If you still have questions, please email us at info@dionisgmskincare.com or call 800.566.7627 (M-F, 9-4pm ET).