JOB DETAILS:

Job Location: 1993 County Line Road, Warrington, PA

Location Type: In Office Position. (No remote or hybrid option available)

Job Hours: M-F 7:30am-4:30pm

Summary of Position:

The Customer Service Specialist is responsible for managing the accurate processing and fulfillment of orders. This role ensures seamless communication between customers and internal teams, while maintaining data integrity and resolving backend issues. The ideal candidate excels in organization, communication, customer service, and cross-departmental collaboration, contributing to the efficiency and satisfaction of the customer experience.

Essential Functions: Fundamental and critical tasks, duties, and responsibilities necessary for position to be performed effectively.

Process customer orders accurately and completely to ensure on-time delivery and fulfillment of orders following customer requirements.

Respond to customer inquiries via phone, email, and live char in a timely and professional manner.

Resolve customer complaints and provide appropriate solutions.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Collaborate with other departments to ensure seamless customer support

Keep detailed and accurate records of customer interactions logging all information into Salesforce.

Stay up to date with company products, services and policies.

Maintain and update Standard Operating Procedures (SOPs) for systems and processes.

QUALIFICATIONS:

High school diploma or equivalent.

Prior experience in customer service.

Excellent verbal and written communication skills.

Strong problem solving and conflict resolution abilities.

Ability to work efficiently in a fast-paced environment.

Flexibility to adapt to changing priorities and production demands.

Proficiency with Microsoft Office suite.

Experience with CRM Software (i.e. salesforce) a plus

Strong attention to detail and organizational skills

What We Offer:

Culture

• Great people
• Peer to Peer Recognition
• Broader, hands-on work experience
• Fun company events
• Competitive Wages & Generous Year-end Bonus

Comprehensive Benefits

• 4 Medical PPO Medical Plans with Telemedicine, Rx, & Vision
• 2 Dental Plans
• Healthcare, Dependent care, & Commuter Flexible Spending Accounts
• 401(k) with company match
• Financial Health & Wellness w/1:1 Coaching
• Basic & Supplemental Life Insurance
• Accident, Hospital Indemnity, & Critical Illness
• Paid Time Off
• Short & Long-term Disability
• 9 Paid Holidays

Must have legal authorization to work in the US and will not require sponsorship.

Dionis is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.

Dionis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department