FAQ & Answer Center

Our headquarters is located in Newtown, PA on our goat farm.

We currently do not offer factory tours.

The Dionis farm is private, not open to the public except for special events.

We do not have any physical retail stores of our own. Visit our Store Locator for retail partners.

Our company is privately owned.

Please email us at info@dionisgmskincare.com to submit your request.

If you experience a reaction, consult your physician and review the product's ingredients carefully.

Our products contain goat milk, which is not a vegan ingredient.

Please review each label. If you have a known allergy, consult your physician. "Gluten free" is labeled if 100%.

We recommend ~24 months after opening or as indicated. Store away from extreme temperatures.

No. Dionis is recognized by Ulta's Conscious Beauty program as cruelty-free.

We use grade A whole goat milk (no added supplements). "100% natural" only if all ingredients are natural.

Each product page lists ingredients, but check the label for the most current info.

Our fragrances are proprietary blends of essential oils/extracts. "100% natural" if all ingredients are natural.

Dionis lip balm flavors are GRAS (Generally Recognized As Safe).

Some formulas contain alcohol as a stabilizer, surfactant, or preservative.

We specialize in custom fragrances. Unsure which fits you? Try our "Find your fragrance" guide.

Dionis can only accept orders online. Our site is safe & secure.

We typically ship orders within one to two business days (Mondays through Fridays, excluding holidays) from Warrington, PA. During periods of extreme volume - such as during our annual warehouse sale, Black Friday and Cyber Monday - it may take longer for us to get your order out the door.

Orders typically ship within 24-48 hours (M-F). You'll receive an email with tracking. You can also log into your account and track your order there.

Once placed, we begin processing. If the shipping label is printed, we cannot modify it.

Yes! There is a gift message field at checkout. It will be displayed for the recipient on the packing slip, which does not show prices.

We accept major credit cards like Visa, MasterCard, American Express, and Discover. We also accept PayPal, Google Pay, and other payment apps.

We offer online promotions and coupons via email and SMS. Join the herd here to receive a welcome offer.

During checkout on the Shipping step, there's a "Discount code" box. Press "Apply."

Inside the contiguous 48 U.S. States or Washington, D.C.: Orders $50+ ship free. Below $50 is $9.99 flat.

In Alaska, Hawaii, Puerto Rico and APO: All orders ship for $20 flat rate standard shipping.

At this time, we only ship within the US and APO when purchased on dionisgmskincare.com.

We do not offer returns or exchanges. See our Refund Policy for details.

At this time, we do not offer express shipping options.

Accounts aren't created automatically. Please create an account to view past orders or subscriptions.

Click "Forgot My Password" on the login page to receive a reset link via email.

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

SavedBy is optional and is only added when you choose it. In your cart you will see two checkout buttons: "Checkout+" completes your order with Package Protection included, and "Continue Without Protection" checks out without it. If you reach checkout with protection added and change your mind, back out of checkout to the previous page and select "Continue Without Protection."

SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

You don't, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn't be able to.

Yes, but protection only applies to your first order in the subscription. Subsequent orders in the same subscription cannot have SavedBy Package Protection added.

If you have issues with your package, reach out to SavedBy directly here. Please review their policies to make sure that your package can be covered here.

SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it!

If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is Support@SavedBy.io for general questions, and Claims@SavedBy.io for issues with packages.

No. You can only add SavedBy Protection before we process your order.

If your order is protected by SavedBy and your claim is approved, you will have the option to have us reship your order, offer store credit for a future order, or refund to your original form of payment.

We offer 30-, 60- and 90-day subscriptions on most products (excluding gift sets/bundles/limited edition items). The Goat Milk Beauty Box ships seasonally in March, June, September and December.

No. Subscriptions ship free. If you mix non-subscription items under $50, you pay shipping on those only.

If you made an account with the same email, log in and choose "Manage Subscription." Otherwise, create an account first.

Yes. Log in, click "Manage Subscription," then skip shipments or cancel anytime.

Under "My Subscriptions," expand "Payment information" → "Change payment information." Check your email link.

In "My Subscriptions," expand "Address and shipping info," then click "Edit" to update your address.

No. Discounts, sales, and promo codes do not apply to subscriptions.

On most product pages, if you are logged in while browsing, you will see an option to "add to your subscription". Click that and follow the instructions. You may also log in to your account, then click Manage Subscriptions from your account page and add an item to your upcoming subscription order that way. Some exclusions apply, such as bundles, limited edition items, etc.

Our Beauty Box features best-sellers, seasonal favorites, and new products—always over $75 in value. The items change each time and are announced on March 1, June 1, September 1, and December 1.

Unfortunately, no. Each box is curated for the season.

Your first order of the subscription box will ship immediately if it's ordered while a box is active (March, June, September, December) or on the first business day of the active month if your order is placed on an off-month. Active beauty box subscriptions then get placed on the 15th of March, June, September, and December and ship as quickly as possible after for all subsequent orders in the same subscription.

Your first order is charged at sign-up. Future boxes are billed when the order is placed, typically on the 15th of March, June, September and December.

Not at this time. However, you can pause or cancel after receiving your first box if you wish.

Yes—enter the recipient's shipping address at checkout. The subscription remains under your email. Subsequent seasonal boxes will continue to ship to your recipient until you change the address, or pause or cancel the subscription.

Log into your account to update payment or shipping address, skip shipments, or cancel.

Gift cards are available to purchase on our website. Choose your denomination and enter your recipient information. The gift card will be sent immediately upon completion of the order.

Enter the gift card code in your email in the box labeled "Discount code or gift card" at checkout.

Yes, you can combine a discount code with your gift card on a single order. However, you cannot apply a discount code to purchase a new gift card.

Contact our customer service team and we'll resend the gift card code to you.

No. Gift cards that have been purchased never expire and never lose value.

Yes. Any remaining balance stays on the card until it's fully used.

Yes. Gift cards can be used on subscription purchases. They apply to the first charge only; future renewals are billed to the payment method on file.

Join our Herd Rewards to earn 10 points per $1 spent on eligible purchases. Past purchases do not apply. You can also earn by referring friends, following us on social, and more.

Log in and click the pink "Reward" icon on the left side of your screen.

Log into your account, click the "Rewards" icon, then "Redeem points." Apply at checkout.

You can redeem your rewards points for discounts off your entire order, free items with purchase, etc. These options change periodically.

Points expire if you make no purchases or redemptions for 365 days.

Points for refunded items are removed from your account.

If you used a reward on an order that was refunded, your balance can go negative.

Rewards cannot be returned for cash or points.

If you still have questions, please email us at info@dionisgmskincare.com or call 800.566.7627 (M-F, 9-4pm ET).